Refund policy

We do not have a return policy at heathermaclellan.com due to the nature of the products sold, which include, but are not limited to ebooks, paperback books, hard cover books, special edition books, limited edition books, snail mail club subscriptions, collector boxes, custom art and stationary.

To cancel a snail mail club subscription, simply email heatheramaclellan@gmail.com to make the request and your subscription will be cancelled, no questions asked.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will honor the purchase if items arrived damaged and send replacements at no additional cost to the customer. Pictures must be provided of the damaged goods in order to process a replacement. Please email heatheramaclellan@gmail.com to request a replacement.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We do not offer exchanges, due to the nature of products sold.

For all other inquiries, please email heatheramaclellan@gmail.com for more information or to report an issue.